Virtualising and Pro-actively Managing your Users Managing personalisation, profiles and user experience is critical to a successful desktop transformation

The Challenge

	Customer Feedback
	"Staff are not only happier; they are hugely more productive.  Thanks to the ability to work more flexibly, many are choosing to finish tasks at home in the evenings, once they have spent time with their families, for example. They no longer feel the need to stay late at the office."	Andrew Gordon, Senior Architect, Standard Life
	Business & Technical Benefits
	Reliability: Organisations must deliver a good, consistent, reliable service to users Performance: Users are frustrated by long log-in and application load times  Personalisation: Users settings and shortcuts should follow them wherever they log-in Responsiveness: Service desk staff should be aware of problems and be working to diagnose issues before the user calls them SLA Reports: Key user performance metrics should be part of SLA and KPI reports Trending: Service managers should be aware of trends and be able to measure the results of remedial actions
	Customer Feedback
	“Our aim is always to streamline and improve our IT provisions for staff and students across the campus. We have seen improvements in performance and reduced support calls, particularly in the delivery of some of our most widely used applications." "We have received extremely positive feedback from our users about the new solution which greatly improved their working environment and its seamless deployment.”	Kevin Garner, Head of Technical Services at UAL
	Selected Centralis Case Studies
	Ruby Football Union Delivering improved user experience at remote sites. Twinings Centralis blend flexibility & security with service delivery to users. RNLI Centralis launch ground-breaking access solution for the RNLI.

One of the biggest challenges facing I.T. is how users perceive their I.T. services and the department that provides them. 

Users want a desktop experience which is simple, reliable, fast and available whenever and wherever they want it.  The failure of I.T. to deliver this is often a cause of great frustration, particularly when the user in question can buy a laptop PC or iPad and have it working within minutes.

Changing technology only makes matters worse, as every change brings new failures and frustrations with loss of performance, personalised settings and data frequent issues.

If I.T. is to move from being an inhibitor of change to an enabler, end-user experience has to be one of the key bench marks for success.

How Centralis Can Help

Centralis recommends two key technologies which can significantly improve end-user experience: 

AppSense - AppSense is the leading provider of User Virtualisation technology - a way of managing user-specific information independent of the desktop, and applying this information into any desktop on-demand.

This separation of the user from the underlying desktop assets and delivery mechanism enables IT to seamlessly adopt new operating systems and desktop and application delivery mechanisms in less time and at lower cost. It also provides the opportunity for IT departments to benefit from standardising the desktop build, automate desktop & application delivery, and automatically configure and personalise the desktop on-demand– all while ensuring the user experience is seamless, personal, predictable and easily manageable across all desktops and devices

Centralis recommends AppSense for customers wishing to improve user experience and simplify their migration to a more agile desktop. Virtualising the user can also be a useful first step in undertaking a desktop virtualisation project. Contact us to find out more.

Citrix Edgesight - If you are looking to provide pro-active services to your users, Citrix Edgesight is the perfect way to improve visibility, analysis and reporting.  Edgesight tracks key metrics within Citrix sessions and from client end-points, identifying and alerting on key metrics such as login time and application load.

Edgesight allows you to benchmark performance and set alerts when performance falls below agreed levels.

Provide your users with the support they need before they ring the help-desk - contact us to find out more.

How Customers Benefit

• Ensure user settings and personalisation follow them from Windows XP to Windows 7 (and back)

• Provide seamless movement of users between physical and virtual desktops

• Improve end user support through effective profile management

• Detect and resolve issues with user performance before they ring the helpdesk

• Reduce service disruption and help-desk calls through pro-active monitoring

• Increase the quality, detail and accuracy of SLA reporting

What to do next

• Pick the pain points you would most like to resolve, e.g. migrating users to Windows 7 or virtual desktops, slow logins, application load times, disconnects or profile resets

• Meet with a Centralis pre-sales consultant to discuss how we can help overcome your issues – without charge or obligation

• Find out how similar organisations have benefitted

Interested? Contact us for more information

Centralis Desktop Transformation

For more information on how Centralis can help with all aspects of Desktop Transformation, please see:

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