Account Management

If you contact Centralis by email, via the website or by telephone you will be be assigned to one of our account managers who is responsible for your sector and geographical area.  Our initial contact with you will be to check your requirement and identify how we can help.  We will then arrange a visit, a conference call or a product evaluation, depending on your preference and requirement.

From our sales and pre-sales service can expect:

• Requirements Analysis - Taking time to understand what you need

• Prompt Response - Timely issue of budgetary and final pricing quotations

• Integrity - Centralis has an excellent reputation for openness and honesty, which is very important to us

• Expertise - Customer requirements and proposed solutions are reviewed and assessed by practising consultants prior to proposal sign-off

• Independence - Centralis is authorised by multiple vendors and independently reviewed by industry analysts the Butler Group

• Best Price - Centralis has access to special pricing through selected vendors to assure customers of best value

If you would like to speak to a member of the Centralis sales team, please click here and we'll contact you.

Our interest and engagement with customers goes a long way beyond the initial sale.  Centralis has customers with more than thirteen years trading history and is proud of its reputation for customer retention.  Our account management team will work with you as a trusted business partner, offering advice and guidance through regular contact.

The Account Management Service typically includes:

• Regular Meetings - Opportunities to discuss requirements, product development, roadmaps and strategic issues

• Seminars - Access to industry speakers and Centralis subject matter experts through our UK-wide seminar series

• Framework Agreements - Combining support, software, consulting and managed services into a single agreement

• Reports - Project reports, SLA reports (see below) and managed services are all reviewed by your account manager prior to issue

• Customer Day - Priority registration for the Centralis customer day offering insightful content, networking, excellent food and entertainment plus overnight accommodation at a prime UK venue

If you would like to find out more about Centralis project management, please click here and we'll contact you.

Centralis ensures the quality of service we provide to customers through careful monitoring of performance indicators and customer satisfaction surveys.

Our commitment to customer satisfaction and quality is demonstrated by:

• SLAs - All support and managed services are measured and reported against defined SLA for call escalation and resolution
• Customer Satisfaction - Feedback is sought from customers after every project and in an annual customer satisfaction survey
• Testimonials - Direct quotes provided by satisfied customers

Overall we are confident that the quality of our products and services is the highest you will find in the industry, however we are always looking for possible improvements.

If you would like to discuss the way we measure quality and customer satisfaction, please click here and we'll contact you.