Service Delivery

For major transformation projects Centralis recommends that customers use a Centralis Prince 2 Practitioner qualified Senior Consultant.   This ensures that the correct levels of planning, monitoring and risk analysis are applied and that the programme of change has a consistent individual leading the change.

Within this service customers can expect:

• Project Initiation Documents - Clearly stating rationale, business case, contact information and success criteria

• Risk Analysis - Experienced, expert analysis on likely issues and the measures needed to address them

• Detailed Plans - Gantt charts, including tasks, dependencies and critical path analysis

• Milestones - Key project deliverables and deadlines to measure ongoing progress

• Work Packages - Defined work elements which can be commissioned and signed off when completed

• Weekly Reports - All major activity on the programme of work tracked and reported in a clear, consistent report

• Board Reviews - Regular meetings led by the Programme Manager to review progress and agree actions 

If you would like to find out more about Centralis Programme Management, please click here and we'll contact you.

For small to medium sized projects customers have the options of using the full Prince 2 project methodology (see Programme Management) or choosing Project Management.

Where Project Management is selected Centralis will still use its project methodology, however the documentation will be less detailed and the Prince 2 Practitioner level resource will be involved in an advisory and reviewing role, rather than directly managing the project.

This is also appropriate where customers have their own Prince 2 practitioner and wish Centralis to report into their overall project governance. and management.   

Either way, customers are assured of detailed planning, reporting and project management to ensure that projects are delivered on time and to budget.

The Project Management Service typically includes:

• Detailed Plans - Gantt charts, including tasks, dependencies and critical path analysis

• Milestones - Key project deliverables and deadlines to measure ongoing progress

• Work Packages - Defined work elements which can be commissioned and signed off when completed

• Weekly Reports - All major activity on the programme of work tracked and reported in a clear, consistent report

• Project Reviews - Regular meetings to review progress and agree actions 

If you would like to find out more about Centralis project management, please click here and we'll contact you.

Quality is central to our way of working at Centralis.  The company achieved both BS EN ISO 9001:2000  and Investors in People standard in 1998 and has maintained them ever since.

Our commitment to quality is demonstrated by:

• Partner Certification - Centralis has achieved partner accreditation with some of the world's top software vendors
• Quality Certification - Externally certified to BS EN ISO 9001:2000  and Investors in People standards
• Customer Satisfaction - Feedback is sought from customers after every project and in an annual customer satisfaction survey
• Awards - Centralis has won a number of industry and customer sponsored awards for excellence
• Testimonials - Direct quotes provided by satisfied customers

Overall we are confident that the quality of our products and services is the highest you will find in the industry, however we are always looking for possible improvements.

If you would like to discuss quality and its importance at Centralis, please click here and we'll contact you.