Improving Service Delivery Transforming I.T. services requires organisations to adopt a new and more flexible approach to service delivery.

The Challenge

	Customer references
	“Our aim was to bring all sites and employees under one centralised solution given the exponential growth of the company in recent years." "Through working with Centralis to implement Citrix coupled with the ability to manage the system remotely from headquarters, our IT infrastructure is now robust and flexible, allowing us to drive the company forward into the future with confidence.”	Dave Boulton, Infrastructure Manager, Speedy Hire
	Business Issues
	Flexibility: I.T. needs to provide a computing “resource” which is cost-effective, flexible and simple to manage Simplicity: Organisations want to remove as much infrastructure as possible from the branch-office Agility: Change is inevitable, but organisations need to minimise the disruption and cost caused by change Responsiveness: I.T. needs to respond to new business demands in hours rather than days Reporting: Keep track of which applications are being used and how well I.T. is doing against critical service metrics and KPIs
	Customer references
	“The approach taken provides a standard method for the delivery of access to all back office systems. Previously we were restricted to where certain applications could be installed. This was due to conflict with other applications installed on PCs or network bandwidth restrictions." "The Council’s ICT Services support team are now able to rapidly deploy access to any back office application, independent of the end client desktop version or location. This environment also enables the team to rapidly rollout upgrades of back office applications without the need to modify any client workstation configuration."	Ian Slee, CTO, Bracknell Forest Borough Council.”
	Related Centralis Case Studies
	Moat Housing Group Best practice methodology delivers solid foundation for Moat Housing Group BUPA Securely delivering centralised applications as a service to non-managed PCs. Solihull Council Delivering virtual desktops to key workers across the region.

Increasingly I.T. departments are asked to respond quickly to organisational and operational change, whether this is deployment of a new application, introduction of flexible working or a change to organisational structure.  An on-demand service can help and has been promoted by vendors for many years, but how close are we to providing it? 

Centralisation and virtualisation of server resources into the data center has taken the first steps – and Centralis can work with you to make this investment even more cost effective, by including application and desktop delivery to create a complete strategy for service delivery.

Common issues:

• I.T. should be an enabler of change – not a barrier
• Resources should be made available when and where they are needed most – without the need to upgrade or move hardware
• Users should be presented with a simple, easy to use workplace that is kept up to date with the latest applications and includes key services such as printing
• Solutions should be strategic and scalable
• I.T. Managers should be able to measure & prove the quality of their service delivery
   

How Centralis Can Help

Centralis uses consultancy services based on market-leading technology from Citrix, Microsoft, VMware and AppSense to help customers deliver the best possible service to their organisations. 

Centralis services include:

Discovery - Work with you to establish which elements of your I.T. infrastructure can (and should) be centralised and delivered as a service

Analysis - Identify best-of breed technology and vendors who can offer the right balance between cost, benefit and risk

Monitoring - Provide real-time monitoring software to identify areas for improvement

Evaluations - Prove virtualisation of servers, applications and desktops, and on-demand delivery, through low-cost technology trials

Design - Matching the solution functionality to your operational requirements and documenting key decisions for reference - assisting with moves to shared services, internal or external “cloud” and SaaS options

Optimisation - Help to define high level strategic plans and designs – with immediate tactical benefits delivered reliably, on-time & to budget

Maintenance - Ensuring that service delivery works from day one - then keeps on delivering

Contact us, and we'll call you to discuss how we can help

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How Customers Benefit

• Reduce operating and support costs
• Improve end-user experience and support services
• Reduce time to deploy for new applications and services
• Improve reliability and resilience of key systems
• Simplify the production of SLA and KPI reports
• Create a fixed cost operating model for shared services etc.
   

 What to do next

• Consider how transforming I.T. service delivery to a centralised model could benefit your organisation
• Meet with a Centralis pre-sales consultant to discuss your options – no charge or obligation to proceed
• Find out how similar organisations have benefitted
• Discover how centralisation and virtualisation can lift the barriers to effective service delivery
   

Contact us for more information on Improving Service Delivery

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