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The Challenge
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"Staff are not only happier; they are hugely more productive. Thanks to the ability to work more flexibly, many are choosing to finish tasks at home in the evenings, once they have spent time with their families, for example. They no longer feel the need to stay late at the office." |
Andrew Gordon, Senior Architect, Standard Life |
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“Our aim is always to streamline and improve our IT provisions for staff and students across the campus. We have seen improvements in performance and reduced support calls, particularly in the delivery of some of our most widely used applications." "We have received extremely positive feedback from our users about the new solution which greatly improved their working environment and its seamless deployment.” |
Kevin Garner, Head of Technical Services at UAL |
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One of the biggest challenges facing I.T. is to move from being seen by the organisation as an inhibitor of change to an enabler. Any change that disrupts the end user and their ability to do their job is unlikely to be successful, wasting time and scarce budget resource.
Proven technology can remove bottlenecks and user “pain points”. Benchmarking user performance on key indicators can also act as an early warning of issues and a useful guide to SLA performance.
Common complaints:
- It’s slow today…..and all my desktop shortcuts have vanished!
- I can’t work with the new system as it takes too long to log in
- My session keeps dropping out with error messages I don’t understand
- The I.T. department always has a reason why things can’t be done or will cost lots of money to sort out
- I think we’re actually providing the users with an improved service, but are we, and if so how do I prove it?
How Centralis Can Help
Centralis uses consultancy services based on market-leading technology from Citrix, Microsoft, VMware and AppSense to help customers maximise end-user experience.
Centralis services include:
Analysis - Examine the current issues and benchmark the existing service to provide a baseline and reference point
Monitoring - Provide real-time monitoring software to identify areas for improvement
Evaluations - Try out market-leading optimisation solutions in a proof of concept or pilot environment designed to meet your timescales and budget
Design - Matching the solution functionality to your operational requirements and documenting key decisions for reference
Optimisation - Making best use of scarce resources by getting optimal use out of hardware and software configurations
Maintenance - Ensuring that key metrics are available and easily reported to help you track and trend end-user performance
Contact us, and we'll call you to discuss how we can help
How Customers Benefit
- Improve productivity by accelerating the performance of key applications and services
- Ensure users' settings and personalisation follow them however they connect
- Improve end user support through effective profile management
- Deliver any application, even graphical and multi-media content through streaming, virtualisation and optimisation technologies
- Reduce service disruption and help-desk calls through pro-active monitoring
- Increase the quality, detail and accuracy of SLA reporting
What to do next
- Pick the pain points you would most like to resolve, e.g. slow logins, application load times, disconnects or profile resets
- Meet with a Centralis pre-sales consultant to discuss how we can help overcome your issues – without charge or obligation
- Find out how similar organisations have benefitted, and compare your benchmarks and KPIs against best practice guidelines
Interested? Contact us for more information