How is a Citrix Application Delivery Solution Supported and Managed?

Maintaining a Citrix Application Delivery solution is a specialist task. Centralis customers can choose between training their own staff, backed by our support contracts, and using Centralis to provide a fully managed Citrix environment.

Citrix Application Delivery Solutions deliver their benefits by providing a centralised, shared service. The benefits therefore depend on the long term health and strength of that centralised service.

Due to the complex nature of the Citrix environment and the effect that minor issues can have on user experience and the overall service delivery, Centralis recommend that all Citrix deployments are backed by a proactive farm management regime in addition to the technical support. This is to ensure that preventative maintenance is applied to prevent user disruption, rather than simply providing a reactive service when disruption has already happened. Organisations require varying levels of support, typically provided by a combination of in-house staff and external support contracts.

	Centralis have been able to provide product knowledge and practical advice to understand the benefits of correctly configuring the management services for Citrix deployments ... which has made the service more resilient.
	Toni Lord, Desktop and Servers Lead Service Manager, Tesco

Toni Lord, Desktop and Servers Lead Service Manager with Tesco says "Tesco asked Centralis to review the way Citrix was used and found a number of ways to improve the service. Centralis have been able to provide product knowledge and practical advice to understand the benefits of correctly configuring the management services for Citrix deployments such as load balancing and licence management, which has made the service more resilient."

To meet these requirements, Centralis provides a range of support and management services which cover customer requirements from helpdesk support to full Citrix Farm Management.

The different levels and options available for ongoing support are outlined below and detailed information is available on request.

The key components of our support services are:

• Managed Services
• Technical Support
• Premium Technical Support
• Training
• Health Check / Diagnostic Visit

Each of these areas is outlined in brief below:

Managed Services

Centralis has directly managed Citrix XenApp (Presentation Server / MetaFrame) farms for customers since 1999, and currently provides this service for a number of major UK corporate and academic customers. The service is provided in addition to the Advanced Support provisions, and is based on our practical experience of large scale farm management. The main benefit of the service is to ensure the stability and quality of the server farm – which is essential to the quality of service delivered to the end-users.

Mark James, IT Technical Services Manager with Crest Nicholson plc says "We approached Centralis in order to regain stability of our existing Citrix infrastructure that had become uncontrollable and unstable. Centralis provided all the technical assistance and guidance onsite and remotely. Complemented with a full outsourced service, this now allows us to concentrate on the running of our business with a stable IT system. Business confidence has been fully regained as we now have a solid, robust and well maintained Citrix farm, all provided for by Centralis."

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More Information on Centralis Application Delivery Solutions:

	Citrix Application Delivery Solutions – An Overview How Centralis knowledge of Application Delivery Solutions, structured methodologies and end to end solutions engineering approach enables and delivers strategic business change.
	What is a Citrix Application Delivery Solution? The software and services which combine to provide a more flexible and cost-effective working environment by enabling customers to Simplify, Standardise and Centralise their IT systems.
	What are the Uses & Benefits of a Citrix Application Delivery Solution? How Application Delivery Solutions have been used by Centralis customers and the benefits that they have delivered as a result.
	How is a Citrix Application Delivery Solution Designed and Deployed? The stages and components involved in designing and deploying strategic Application Deliverys Solutions.
	What Business Applications can be Delivered? The business and personal productivity applications which have been deployed by Centralis through Citrix XenApp (Presentation Server) as part of our Citrix Application Delivery Solutions.

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