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Customer Satisfaction Survey
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Results of the 2007 independent Centralis customer satisfaction survey conducted by TNS Prognostics on behalf of Microsoft.
TNS Prognostics, a global leader in customer research-based consulting, conducted a customer satisfaction survey on behalf of Microsoft in 2007. 112 Microsoft Certified and Gold partners participated, inviting customers to share their comments and experience via a structured, web-based questionnaire, including some revealing quotes.
Centralis came in the top 15% of UK partners in terms of overall customer satisfaction, with a score of 195 out of a possible 200. Surveys were returned from a wide range of organisations including NHS Trusts, Universities, local government customers, Times Top 100 companies and SMB customers.
Centralis received a 100% customer satisfaction rating, with 95.24% "Very Satisfied" - the highest possible rating. More than 80% said that they would recommend Centralis' services to others.
Highest strength ratings were given to:
"Quality of Consulting Services" 8.25/9
"Quality of communications with customer" 8.14/9
"Ease of Doing Business" 8.10/9
(Rated 1 to 9. where 1 is unacceptable and 9 is outstanding)
Specific customer feedback quotes feedback included:
- "Dealing with Centralis showed us what a terrible service we had been receiving from other suppliers"
- "Their engineers are superbly experienced and knowledgeable, and their solutions superbly crafted, and their customer service is second to none"
- "Keep up the good work"
- "Competent and professional"
- "Consistently approachable and responsive"
- "Centralis have always fostered a good, open and honest relationship"
- "Centralis are highly knowledgeable and easy to do business with"
- "A well sorted company with large amount of expertise"
- "Really good, responsive company. They understand my operation well and contribute positively to many aspects of our IT environment."
- "Reliable and proactive - overall, a definite A for this company"
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