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Centralis > Our Customers |
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Customer Satisfaction Survey
Results of the 2007 independent Centralis customer satisfaction survey conducted by TNS Prognostics on behalf of Microsoft.TNS Prognostics, a global leader in customer research-based consulting, conducted a customer satisfaction survey on behalf of Microsoft in 2007. 112 Microsoft Certified and Gold partners participated, inviting customers to share their comments and experience via a structured, web-based questionnaire, including some revealing quotes. Centralis came in the top 15% of UK partners in terms of overall customer satisfaction, with a score of 195 out of a possible 200. Surveys were returned from a wide range of organisations including NHS Trusts, Universities, local government customers, Times Top 100 companies and SMB customers. Centralis received a 100% customer satisfaction rating, with 95.24% "Very Satisfied" - the highest possible rating. More than 80% said that they would recommend Centralis' services to others. Highest strength ratings were given to: "Quality of Consulting Services" 8.25/9 "Quality of communications with customer" 8.14/9 "Ease of Doing Business" 8.10/9 (Rated 1 to 9. where 1 is unacceptable and 9 is outstanding) Specific customer feedback quotes feedback included:
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